Author
Author

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shep HykenShep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. Follow on Twitter: @Hyken For information on The Customer Focus? customer service training programs go to www.thecustomerfocus.com

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Insights by Shep Hyken (114)

Bad Timing Or Bad Decision

Recently, my wife and I went out to dinner. We planned to go to a movie afterward but couldn't decide what to see. Easy solution—we decided to go home and watch one of our favorite shows on Netflix. We arrived home, got comfortable, turned on the TV and… nothing.

Showing Up On Time

When I was a kid, my father taught me about being on time and why it is important. There were two times he gave me the "show up on time" lesson—neither of which I'll ever forget.

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